Bus Riders Union of Austin, Texas | El Sindicato de Pasajeros

Free Fare Demonstration

Project Review
(July - September 1990)

By Capital Metro

-MEMORANDUM-
TO:	Chairperson and Members of the Board of Directors
FROM:	Anthony M. Kouneski, General Manager
DATE:	November 1, 1990
SUBJECT:	Free Fare Demonstration Project Review (July - September 1990)

 

Please find attached an evaluation of the fourth three months (July - September 1990) of the Free Fare Demonstration Project. The format of this report follows that established for previous reports which you have received.

If you would like additional information, please let me know.

Thank you.

TMK:HG/pm

Attachment

 

FREE FARE DEMONSTRATION
PROJECT REVIEW
July - September 1990

 

TABLE OF CONTENTS
Ridership Trends
Average Weekday Ridership	Page 1
Performance Indicators
Passengers per Revenue Hour	Page 1
Passengers per Revenue Mile	Page 3
Cost per Vehicle Mile	Page 3
Cost per Vehicle Hour	Page 3
Cost per Passenger	Page 4
Cost per Revenue Hour	Page 4
Cost per Revenue Mile	Page 4
Information Calls/Passenger Complaints
Information Calls	Page 6
Complaints Received	Page 6
Ratio of Complaints/1,000 Passengers	Page 6
Percentage Breakdown of Complaints	Page 8
Security Incidents/Passenger Accidents
Summary of Security Incidents	Page 9
Ratio of Passenger Accidents/1,000,000 Riders	Page 10
Ratio of Vehicular Accidents/100,000 Miles	Page 12
Ratio of Passenger Accidents/100,000 Miles	Page 14

 

FREE FARE DEMONSTRATION PROJECT
THIRD QUARTER REVIEW
JULY - SEPTEMBER 1990

 

RIDERSHIP TRENDS

Average Weekday Ridership
(less STS and UT Shuttle)

Month	Ridership	Percent Change
July 1990	77,355	+ 84.6%
July 1989	41,906
August 1990	79,579	+ 80.3%
August 1989	44,146
September 1990	82,977	+ 67.0%
September 1989	49,476
July - September 1990	79,970	+ 77.0%
July - September 1989	45,176

 

PERFORMANCE INDICATORS

Passengers per Revenue Hour
(less STS and UT Shuttle)

Month	Passengers	Percent Change
July 1990	35.62	+ 42.8%
July 1989	24.94
August 1990	35.02	+ 35.8%
August 1989	25.79
September 1990	42.97	+ 41.6%
September 1989	30.35
July - September 1990	37.87	+ 40.1%
July - September 1989	27.03

Average Weekday Ridership

 

Passengers per Revenue Mile
(less STS and UT Shuttle)

Month	Passengers	Percent Change
July 1990	3.02	+ 75.6%
July 1989	1.72
August 1990	3.17	+ 77.1%
August 1989	1.79
September 1990	3.42	+ 65.2%
September 1989	2.07
July - September 1990	3.20	+ 72.0%
July - September 1989	1.86

 

Cost Per Vehicle Mile
(less UT)

Month	Cost	Percent Change
July 1990	3.18	+ 1.6%
July 1989	3.13
August 1990	3.03	+ 3.8%
August 1989	2.92
September 1990	3.32	+ 7.8%
September 1989	3.08
July - September 1990	3.18	+ 4.5%
July - September 1989	3.04

 

Cost Per Vehicle Hour
(less UT)

Month	Cost	Percent Change
July 1990	40.65	- 9.4%
July 1989	44.87
August 1990	37.73	- 9.4%
August 1989	41.66
September 1990	46.65	+ 4.4%
September 1989	44.69
July - September 1990	41.68	- 4.7%
July - September 1989	43.74

 

Cost Per Passenger
(less UT)

Month	Cost	Percent Change
July 1990	1.55	- 40.6%
July 1989	2.61
August 1990	1.45	- 38.8%
August 1989	2.37
September 1990	1.54	- 30.3%
September 1989	2.21
July - September 1990	1.51	- 36.9%
July - September 1989	2.40

 

Cost Per Revenue Hour
(less UT)

Month	Cost	Percent Change
July 1990	47.06	- 11.0%
July 1989	53.27
August 1990	43.49	- 11.8%
August 1989	49.32
September 1990	53.13	+ 3.1%
September 1989	51.91
July - September 1990	48.44	- 6.7%
July - September 1989	51.91

 

Cost Per Revenue Mile
(less UT)

Month	Cost	Percent Change
July 1990	3.64	- 1.7%
July 1989	3.58
August 1990	3.53	+ 6.3%
August 1989	3.32
September 1990	3.95	+ 12.5%
September 1989	3.71
July - September 1990	3.71	+ 6.9%
July - September 1989	3.47

Cost Per Passenger

 

INFORMATION CALLS/PASSENGER COMPLAINTS

Information Calls (474-1200)

Month	Calls Handled	Percent Change
July 1990	87,114	+ 47.0%
July 1989	59,114
August 1990	98,039	+ 47.0%
August 1989	66,707
September 1990	82,140	+ 46.0%
September 1989	56,873
July - September 1990	267,343	+ 46.0%
July - September 1989	182,821

 

Complaints Received

Month	No. of Complaints	Percent Change
July 1990	708	+ 71.4%
July 1989	413
August 1990	942	+ 63.8%
August 1989	575
September 1990	900	- 6.8%
September 1989	966
July - September 1990	2,550	+ 30.5%
July - September 1989	1,954

 

Ratio of Complaints per 1,000 Passengers

Month	# Complaints	Ridership	Complaints/1,000 Riders
July - September 1990	2,250	6,136,127	.415 / 1000
July - September 1989	1,954	3,490,384	.559 / 1000

Information Calls (474-1200)

 

Percentage Breakdown of Complaints

10 Most Frequent Categories

July - September 1990

July - September 1990

 

SECURITY INCIDENTS

Due to the increase in security incidents reported in the April-June report, security staffing and program was revised to accommodate and closely monitor all incidents. As a direct result of the increased security a considerable drop in all areas was reported. A summary of reported security incidents is provided below:

Type of Incident	Jan - Mar 1990	Apr - June 1990	July - Sept 1990
Vandalism
On Bus	6	8	4
Off Bus	19	24	14
Assaults
Operator	3	6	3
Passenger	6	7	7
Disorderly Passengers
Intoxicated	29	69	51
Verbally Abusive	26	31	16
Students	0	3	3
Disputes	16	31	9
Weapons on Bus
Reported Seen	5	2	1
Wielded	0	0	2
Other	7	12	21
TOTAL	117	193	131

 

CAPITAL METRO
PSGR. ACCIDENTS PER 1,000,000 PSGRS.
1986 THROUGH 1989

 

PASSENGER ACCIDENTS
PER 1,000,000 PASSENGERS

1990 Budget: 11.0

Definition: Passenger type accidents involving FR revenue vehicles.

CURRENT MONTH				YEAR-TO-DATE
	1990 Actual #	1990 Actual %	1989 Actual %		1990 Actual #	1990 Actual %	1989 Actual %
JAN	15	8.8	14.0		15	8.8	14.0
FEB	18	10.5	11.6		33	9.4	13.3
MAR	25	13.2	16.0		58	10.7	14.3
APR	19	10.6	15.6		77	10.7	14.1
August	17	9.4	18.1		94	10.6	15.0
JUN	9	4.9	24.9		103	9.5	16.7
JUL	19	10.5	18.8		122	9.7	16.9
AUG	24	12.6	22.1		146	10.1	17.7
SEP	20	11.11	16.7		178	10.8	17.6
OCT			10.6				16.4
NOV			11.2				15.7
DEC			8.6				15.0

 

CAPITAL METRO
PASSENGER ACCIDENTS PER 100,000 MILES
1986 THROUGH 1989

 

PASSENGER ACCIDENTS
PER 100,000 MILES

 

1990 Budget: 2.4

Definition: Passenger type accidents involving revenue vehicles (per 100,000 miles)

CURRENT MONTH				YEAR-TO-DATE
	1990 Actual #	1990 Actual %	1989 Actual %		1990 Actual #	1990 Actual %	1989 Actual %
JAN	18	2.4	2.7		18	2.4	2.7
FEB	21	3.1	1.7		39	2.8	2.2
MAR	27	3.4	2.2		66	3.0	2.2
APR	21	2.7	2.2		87	2.9	2.2
August	18	2.3	2.7		105	2.8	2.3
JUN	10	1.3	3.6		115	2.5	2.5
JUL	19	2.5	2.5		134	2.5	2.5
AUG	24	3.2	3.2		158	2.6	2.6
SEP	20	2.6	3.0		178	2.6	3.0
OCT			2.6				2.6
NOV			2.7				2.6
DEC			2.1				2.6

 

CAPITAL METRO
VEHICULAR ACCIDENTS PER 100,000 MILES
1985 THROUGH 1989

 

TOTAL VEHICULAR ACCIDENTS
PER 100,000 MILES

 

1990 Budget: 3.2

Definition: Collision type accidents involving revenue vehicles

CURRENT MONTH				YEAR-TO-DATE
	1990 Actual #	1990 Actual %	1989 Actual %		1990 Actual #	1990 Actual %	1989 Actual %
JAN	28	3.8	2.8		28	3.8	2.8
FEB	17	2.5	4.4		45	3.2	3.6
MAR	19	2.4	2.3		64	2.8	3.2
APR	25	3.2	3.7		89	3.0	3.5
August	18	2.3	4.1		107	2.8	4.1
JUN	22	2.8	3.1		129	2.8	3.5
JUL	23	3.0	3.2		152	2.8	3.3
AUG	28	3.7	3.4		180	2.9	3.4
SEP	30	3.9	4.0		210	3.0	3.4
OCT			3.7				3.5
NOV			2.4				3.4
DEC			3.5				3.4

 

Attachment	Size
farefreequarterly_julysept1990.pdf	878.89 KB