Bus Riders Union of Austin, Texas | El Sindicato de Pasajeros

Free Fare Demonstration

Project Review
(October - December 1990)

By Capital Metro

-MEMORANDUM-
TO:	Chairperson and Members of the Board of Directors
FROM:	Anthony M. Kouneski, General Manager
DATE:	March 21, 1991
SUBJECT:	Free Fare Demonstration Project Review (October - December 1990)

 

Please find attached an evaluation of the final three months (October - December 1990) of the Free Fare Demonstration Project. The format of this report follows that established for previous reports which you have received.

If you would like additional information, please let me know.

Thank you.

TMK:HG/pm

Attachment

 

FREE FARE DEMONSTRATION
PROJECT REVIEW
October - December 1990

 

TABLE OF CONTENTS
Ridership Trends
Average Weekday Ridership	Page 1
Performance Indicators
Passengers per Revenue Hour	Page 1
Passengers per Revenue Mile	Page 3
Cost per Vehicle Mile	Page 3
Cost per Vehicle Hour	Page 3
Cost per Passenger	Page 4
Cost per Revenue Hour	Page 4
Cost per Revenue Mile	Page 4
Information Calls/Passenger Complaints
Information Calls	Page 6
Complaints Received	Page 6
Ratio of Complaints/1,000 Passengers	Page 6
Percentage Breakdown of Complaints	Page 8
Security Incidents/Passenger Accidents
Summary of Security Incidents	Page 9
Ratio of Passenger Accidents/1,000,000 Riders	Page 10
Ratio of Vehicular Accidents/100,000 Miles	Page 12
Ratio of Passenger Accidents/100,000 Miles	Page 14

 

FREE FARE DEMONSTRATION PROJECT
FOURTH QUARTER REVIEW
October - December 1990

 

RIDERSHIP TRENDS

Average Weekday Ridership
(less STS and UT Shuttle)

Month	Ridership	Percent Change
October 1990	81,321	+ 12.3%
October 1989	72,395
November 1990	75,683	+ 6.7%
November 1989	70,902
December 1990	78,363	+ 20.7%
December 1989	64,945
October - December 1990	78,456	+ 13.0%
October - December 1989	69,414

 

PERFORMANCE INDICATORS

Passengers per Revenue Hour
(less STS and UT Shuttle)

Month	Passengers	Percent Change
October 1990	43.29	+ 1.5%
October 1989	42.66
		+ 0.8%
November 1990	41.11
November 1989	40.80
December 1990	34.87	- 1.9%
December 1989	35.54
October - December 1990	39.76	+ 0.2%
October - December 1989	39.67

Average Weekday Ridership

 

Passengers per Revenue Mile
(less STS and UT Shuttle)

Month	Passengers	Percent Change
October 1990	3.33	+ 14.4%
October 1989	2.91
November 1990	3.04	+ 0.9%
November 1989	2.79
December 1990	2.84	+ 17.4%
December 1989	2.42
October - December 1990	3.07	+ 13.3%
October - December 1989	2.71

 

Cost Per Vehicle Mile
(less UT)

Month	Cost	Percent Change
October 1990	2.86	+ 1.1%
October 1989	2.83
November 1990	2.97	- 4.5%
November 1989	3.11
December 1990	3.31	+ 7.1%
December 1989	3.09
October - December 1990	3.05	+ 1.2%
October - December 1989	3.01

 

Cost Per Vehicle Hour
(less UT)

Month	Cost	Percent Change
October 1990	41.16	0.0%
October 1989	41.16
November 1990	43.70	- 4.5%
November 1989	44.49
December 1990	45.61	+ 7.1%
December 1989	45.20
October - December 1990	43.49	+ 1.2%
October - December 1989	43.62

 

Cost Per Passenger
(less UT)

Month	Cost	Percent Change
October 1990	1.37	- 6.2%
October 1989	1.46
November 1990	1.56	+ 0.6%
November 1989	1.55
December 1990	1.85	- 0.5%
December 1989	1.86
October - December 1990	1.59	- 1.6%
October - December 1989	1.62

 

Cost Per Revenue Hour
(less UT)

Month	Cost	Percent Change
October 1990	48.52	- 1.3%
October 1989	49.15
November 1990	51.89	- 3.1%
November 1989	53.53
December 1990	53.74	- 0.8%
December 1989	54.16
October - December 1990	51.38	- 1.7%
October - December 1989	52.28

 

Cost Per Revenue Mile
(less UT)

Month	Cost	Percent Change
October 1990	3.42	+ 6.2%
October 1989	3.22
November 1990	3.59	+ 0.0%
November 1989	3.59
December 1990	4.01	+ 14.2%
December 1989	3.51
October - December 1990	3.67	+ 6.8%
October - December 1989	3.44

Cost Per Passenger

 

INFORMATION CALLS/PASSENGER COMPLAINTS

Information Calls (474-1200)

Month	Calls Handled	Percent Change
October 1990	76,081	+ 15%
October 1989	66,283
November 1990	70,315	+ 25%
November 1989	56,434
December 1990	80,813	+ 24%
December 1989	65,223
October - December 1990	227,209	+ 21%
October - December 1989	187,940

 

Complaints Received

Month	No. of Complaints	Percent Change
October 1990	815	+ 4.5%
October 1989	780
November 1990	795	+ 13.5%
November 1989	700
December 1990	595	+ 20.0%
December 1989	496
October - December 1990	2,205	+ 11.6%
October - December 1989	1,976

 

Ratio of Complaints per 1,000 Passengers

Month	# Complaints	Ridership	Complaints/1,000 Riders
October - December 1990	2,205	5,774,224	.381 / 1000
(w/UT Shuttle Ridership)			.269 / 1000
October - December 1989	1,954	5,156,952	.383 / 1000
(w/UT Shuttle Ridership)			.259 / 1000

Information Calls (474-1200)

 

Percentage Breakdown of Complaints

10 Most Frequent Categories

October - December 1990

October - December 1990

 

SECURITY INCIDENTS

A summary of reported security incidents is provided below:

Type of Incident	Apr - June 1990	July - Sept 1990	Oct - Dec 1990
Vandalism
On Bus	8	4	8
Off Bus	24	14	7
Assaults
Operator	6	3	0
Passenger	7	7	6
Disorderly Passengers
Intoxicated	69	51	52
Verbally Abusive	31	16	17
Students	3	3	4
Disputes	31	9	3
Weapons on Bus
Reported Seen	2	1	2
Wielded	0	2	1
Other	12	21	10
TOTAL	193	131	110

 

CAPITAL METRO
PSGR. ACCIDENTS PER 1,000,000 PSGRS.
1986 THROUGH 1990

 

PASSENGER ACCIDENTS
PER 1,000,000 PASSENGERS

1990 Budget: 11.5

Definition: Passenger type accidents involving revenue vehicles (per 1,000,000 vehicles)

CURRENT MONTH				YEAR-TO-DATE
	1990 Actual #	1990 Actual %	1989 Actual %		1990 Actual #	1990 Actual %	1989 Actual %
JAN	18	10.0	20.4		18	10.0	20.4
FEB	21	12.4	13.7		39	11.1	17.2
MAR	27	14.2	15.5		66	12.2	16.8
APR	21	11.7	15.0		87	12.1	16.3
MAY	18	9.5	18.5		105	11.5	17.1
JUN	10	5.4	26.5		115	10.5	18.4
JUL	19	10.5	19.0		134	10.6	18.5
AUG	24	12.6	21.8		158	10.7	19.0
SEP	17	9.4	19.1		163	10.0	18.9
OCT	19	9.5	11.1		182	9.9	17.7
NOV	21	12.4	12.4		221	10.9	17.1
DEC	22	13.8	10.7		243	11.1	16.3

 

CAPITAL METRO
VEHICULAR ACCIDENTS PER 100,000 MILES
1985 THROUGH 1990

 

TOTAL VEHICULAR ACCIDENTS
PER 100,000 MILES

 

1990 Budget: 5.6

Definition: System-wide accidents including all passenger and collision type accidents involving revenue vehicles

CURRENT MONTH				YEAR-TO-DATE
	1990 Actual #	1990 Actual %	1989 Actual %		1990 Actual #	1990 Actual %	1989 Actual %
JAN	46	6.2	5.5		46	6.2	5.5
FEB	38	5.7	6.1		84	6.0	5.8
MAR	46	5.8	4.5		130	5.9	5.3
APR	46	5.9	6.4		176	5.9	5.6
MAY	36	4.7	6.8		212	5.6	5.8
JUN	32	4.1	6.6		244	5.3	5.97
JUL	42	5.5	5.7		286	5.3	5.9
AUG	52	6.8	6.6		338	5.5	5.96
SEP	50	6.6	6.9		388	5.6	6.1
OCT	49	7.8	6.3		437	5.7	6.1
NOV	47	5.6	5.1		484	5.7	6.0
DEC	44	5.3	5.6		528	5.7	6.0

 

CAPITAL METRO
PASSENGER ACCIDENTS PER 100,000 MILES
1986 THROUGH 1990

 

PASSENGER ACCIDENTS
PER 100,000 MILES

 

1990 Budget: 2.4

Definition: Passenger type accidents involving revenue vehicles (per 100,000 miles)

CURRENT MONTH				YEAR-TO-DATE
	1990 Actual #	1990 Actual %	1989 Actual %		1990 Actual #	1990 Actual %	1989 Actual %
JAN	18	2.4	2.7		18	2.4	2.7
FEB	21	3.1	1.7		39	2.8	2.2
MAR	27	3.4	2.2		66	3.0	2.2
APR	21	2.7	2.2		87	2.9	2.2
MAY	18	2.3	2.7		105	2.8	2.3
JUN	10	1.3	3.6		115	2.5	2.5
JUL	19	2.5	2.5		134	2.5	2.5
AUG	24	3.2	3.2		158	2.6	2.6
SEP	17	2.6	3.0		163	2.6	3.0
OCT	19	2.8	2.6		182	2.6	2.6
NOV	21	2.5	2.7		221	2.6	2.6
DEC	22	2.7	2.1		243	2.6	2.6

 

Attachment	Size
farefreequarterly_octdec1990.pdf	809.31 KB